Welcome to TheOldSkin, your premier destination for exquisite leather bags. We understand that circumstances may change, and you may need to cancel an order. Our Cancellation Policy is designed to guide you through the cancellation process and provide a seamless experience.
- Cancellation Window: You can request to cancel your order within 24 hours of placing it. After this period, we begin processing your order and may not be able to accommodate cancellation requests.
- How to Cancel: To cancel an order, please contact our customer support team at [customer support email/phone number] with your order number and a brief explanation of the reason for cancellation.
Refund for Cancelled Orders:
- Full Refund: If you successfully cancel your order within the specified cancellation window, you will receive a full refund to your original payment method.
- E-Wallet Refund: If your order was paid using store credit or a gift card, the refunded amount will be credited back to your e-wallet.
- Custom Orders: Customized or personalized orders may not be eligible for cancellation once production has begun. Please contact us as soon as possible if you wish to cancel a custom order.
- Already Shipped Orders: If your order has already been shipped at the time of your cancellation request, please refer to our Returns Policy for information on returning the item.
If you have questions or need assistance with cancelling an order, please contact our customer support team at [customer support email/phone number]. We are here to help and provide guidance throughout the process.
Thank you for considering TheOldSkin for your leather bag needs. We appreciate your understanding and cooperation with our Cancellation Policy.