At TheOldSkin, we are dedicated to ensuring your complete satisfaction with every purchase. If you’re not entirely satisfied with your leather bag order, we’re here to help. Please take a moment to review our refunds policy for a smooth and hassle-free return process.
Eligibility for Refunds:
- Damaged or Defective Items: If you receive a damaged or defective leather bag, please contact us within 7 days of receiving the product. We will require photographic evidence of the issue to initiate the refund process.
- Incorrect Items: In the event that you receive an item different from what you ordered, please notify us within 7 days of delivery. We will arrange for the correct item to be shipped to you or initiate a refund.
- Change of Mind: If you decide that the leather bag you purchased doesn’t meet your expectations, you can request a refund within 14 days of receiving the product. The item must be unused, in its original condition, and accompanied by the original packaging and tags.
- Contact Customer Support: To initiate a refund, please contact our customer support team at [customer support email/phone number]. Provide your order number, a brief explanation of the reason for the refund, and any supporting documentation (such as photos for damaged items).
- Return Instructions: If your refund request is approved, our customer support team will provide you with detailed instructions on how to return the item. You will be responsible for the return shipping costs unless the item is damaged, defective, or incorrect.
- E-Wallet Refund: Once we receive and inspect the returned item, we will initiate the refund process. Refunds will be issued to your e-wallet within 7 business days after the return is processed. You can use the refunded amount for future purchases on our website.
- Items that are returned after the specified return period will not be eligible for a refund.
- Items that show signs of use, wear, or damage not caused by manufacturing defects will not be eligible for a refund.
If you have any questions or concerns regarding our refunds policy, please don’t hesitate to contact our customer support team at [customer support email/phone number]. We are here to assist you and ensure a seamless refund experience.
Your satisfaction is of the utmost importance to us at TheOldSkin, and we appreciate your trust in us for your leather bag needs.